Join The Team

Weekday Receptionist

ABOUT COMMUNITY MUSIC CENTER (CMC)
Community Music Center’s mission is to make high quality music accessible to people of all ages, backgrounds and abilities, regardless of financial means. We’re committed to centering equity and inclusion in our programs and across all aspects of our organization. We are a nonprofit institution founded in 1921 with branches in the Mission District, Richmond Districts, and at partnership sites throughout San Francisco serving 3,300 students annually. Our expanded campus at our Mission District Branch, including a newly built Recital Hall, opened in January 2024.

POSITION SUMMARY
The Weekday Reception position at Community Music Center will be a part of the CMC reception team
while aiding the operations and registration team. You will be the first person welcoming the community onsite and will help ensure that students, faculty, and renters have the best experience possible at CMC. The ideal candidate would be fluent in both English and Spanish, a strong communicator with a positive attitude, and someone who can work well in a busy environment.

ESSENTIAL JOB DUTIES

Front Desk Management

• Greet and assist visitors in a courteous manner, answering inquiries, checking in renters, and directing visitors to the appropriate staff or classrooms

Phone & Email Communications

• Handle phone calls and emails professionally, providing information about classes, schedules, and general inquiries.
• Relay messages promptly to relevant parties.

Operations Support

• Assist with facility operations needs, including greeting vendors, maintaining a clean and tidy work environment, watering plants, processing mail, and any additional support requested by the Operations Team.
• Collect payments for rental spaces, direct renters, and help ensure a positive experience for event attendees.
• Learn and execute the rental process and assist the Hall Manager when needed during events.
•  The receptionist will also be responsible for opening/closing the building and will need a full
  understanding of the alarm system (training provided).

Registration Support

• Assist with the registration process, including collecting and processing fees, maintaining accurate records, renting instruments, and helping prospective students with enrollment procedures as directed by the Registration Team.

Schedule Coordination

• Assist with scheduling and room bookings.
• Communicate with CMC instructors to ensure the smooth operation of classes and events.

Administrative Tasks

• Perform various administrative duties such as filing, data entry, and maintaining office supplies to support the efficient functioning of the CMC campus.

Customer Service

• Address concerns, provide information, and ensure a positive experience for students and parents.
• Resolve issues or escalate them to the appropriate staff when necessary.
• Learn and enact CMC’s de-escalation procedure and first aid procedure.
• Relay messages promptly to relevant parties.

PREFERRED SKILLS

• Strong communication and interpersonal skills
• Positive attitude in a busy environment
• Candidates fluent in both English and Spanish preferred

Working conditions: This is a full-time, in-person position. The hours for Weekday Reception staff are Monday through Friday from 8:30am to 5:30pm.

Compensation: This is a part-time position with an hourly rate of $30–$35

HOW TO APPLY
Please submit your resume and a thoughtful cover letter in a single document PDF to CMCstaffopenings@sfcmc.org with your name and “Weekeday Receptionist” in the subject line. Applications are being accepted on a rolling basis.

Please note: Research has shown that people from groups who have been affected by gender, racial, and/or disability discrimination often apply to work opportunities only when they meet 100% of the requirements. We are most interested in having candidates who are passionate about CMC’s work and ready to approach the opportunity with enthusiasm leveraging their skills towards CMC’s mission and goals. We encourage applicants to apply whether or not they meet all the requirements.

Non-Discrimination Statement and Policy
Community Music Center does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, students, volunteers, subcontractors, vendors, and clients.